Your Privacy Our Priority.

FYNDIST ("we," "our," or "us"), operated from Store No 367, 2nd Floor, Street No 08, Arang, Raipur, Chhattisgarh - 493441, India, functions as an independent e-commerce storefront. We respect your privacy rights under the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000.

By browsing fyndist.com, placing orders, or communicating with us, you consent to the collection, storage, and processing practices detailed herein.

We may collect the following information when you interact with or place orders on our website:

• Personal Information: Full name, verified email address, mobile phone number, and physical shipping/billing address.
• Order Information: Products purchased, quantities, order date, transaction value, payment mode, and order history.
• Device Information: Internet Protocol (IP) address, browser version, device identifiers, and operating system.
• Usage Information: Catalog browsing history, search terms, cart additions, session durations, and analytics metrics.

We use your collected information strictly for operational and customer fulfillment purposes:

• Process, package, dispatch, and track your doorstep parcel delivery.
• Provide real-time order tracking, confirmation alerts, and customer desk assistance via SMS/Email/WhatsApp.
• Execute verified replacements, returns, and payment refunds in accordance with our policies.
• Prevent fraud, secure Cash on Delivery (COD) verifications, and prevent fraudulent abuse.
• Optimize platform speed, server reliability, and user navigation experiences.

We do not sell, rent, or trade your personal information to data brokers or third-party advertisers. We share your data exclusively with:

• Courier & Logistics Partners: Delivery agencies (Blue Dart, Delhivery, Ekart, etc.) to complete parcel delivery and track shipment milestones.
• Payment Gateways: RBI-authorized, PCI-DSS compliant payment processors to handle prepaid transactions securely. We do not store confidential bank PINs or CVV numbers.
• Legal Compliance: Government or judicial authorities when formally required under applicable Indian laws or cybercrime directives.

We deploy standard cookies and tracking pixels to remember shopping cart items, preserve your login session, and analyze website engagement traffic.

You may disable cookies through your browser preferences. However, disabling essential cookies may impact checkout functionality and cart preservation.

We implement multi-layered technical, physical, and organizational safeguards to protect your personal data against unauthorized access, leakage, or loss:

• 256-Bit SSL Encryption: All data transmissions between your browser and our server are encrypted via industry-standard TLS protocols.
• PCI-DSS Compliant Gateways: Payment details are tokenized directly by authorized payment gateways without being saved on our servers.
• Restricted Access: Access to customer contact details is strictly limited to authorized logistics and grievance staff on a need-to-know basis.

Under the DPDP Act, 2023, you retain full sovereignty over your personal data:

• Access & Review: You can view and update your registered profile information under your account dashboard.
• Marketing Opt-Out: Unsubscribe from promotional newsletters or promotional SMS by clicking the opt-out link in any message.
• Data Deletion: You may request the deletion of your account and personal details by emailing support@fyndist.com, subject to statutory record-retention requirements under Indian tax laws.

We retain transaction invoices, shipping addresses, and GST records for periods mandated under the Goods and Services Tax Act, 2017 and Companies Act, 2013. Non-essential marketing preferences and abandoned checkout logs are purged on an automated cycle.

FYNDIST does not knowingly collect personal information from individuals under the age of 18 without parental consent. If you are under 18, you must browse and transact under the supervision of a parent or legal guardian.

We may periodically update this Privacy Policy to reflect statutory updates or operational modifications. When changes occur, the updated policy will be posted on this page with a revised effective date. Your continued use of the website represents explicit consent to the updated terms.

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer details are provided below: